Customer wins $10K judgment from Microsoft over unauthorized Windows 10 upgrade

[kitler53]

http://www.computerworld.com/article/3089071/microsoft-windows/customer-wins-10k-judgement-from-microsoft-over-unauthorized-windows-10-upgrade.html

Microsoft last month paid a California travel agent $10,000 after she won a judgment in small claims court by successfully arguing that an unauthorized upgrade to Windows 10 crippled her work PC.
Teri Goldstein, the owner of Sausalito, Calif.-based TG Travel Group LLC, said that she had not approved the upgrade from Windows 7 to Windows 10. After the upgrade repeatedly failed, the machine was almost unusable, frequently crashing and forcing her to restore files, not recognizing her external hard drive, and demanding that she use multi-step workarounds simply to log on each day. "It just limped along," Goldstein said in an interview.
The Seattle Times first reported on Microsoft giving up its appeal and paying Goldstein the $10,000 judgment.
Goldstein relied on her computer to run her business.
"For months I tried to work with them, but they kept blowing me off," said Goldstein, of the problems that began in August 2015. She said she made countless calls to Microsoft's technical support, visited a local Microsoft retail store, and spent hours scouring support forums, all to no avail.
Meanwhile, her business was taking a pounding. "September to December is my busiest season," Goldstein said, adding that she could not shut down her company the week or more it would take to buy a new PC and have her IT consultant set it up, provision it with the software she needed, and transfer her files. At the same time, she fielded calls from clients asking why she hadn't answered their emails, which were inaccessible because of the crippled computer. Some of those customers canceled their bookings.
In early October, she bought a new laptop because her Windows desktop was still unreliable, then tried to do business using both. In late December, the first time business slowed enough to allow it, she bought a new desktop PC to replace the crippled computer.

so on and so forth,. you all know the story by now..

[BananaKing]

geez, i made sure to not allow any updates from MS on my work PC, last thing i need is a surprise "upgrade" to windows 10. no thank you, win7 is just fine.