This is a big part of what I'm talking about.You're completely forgetting 2013 if you think this is worse than XB1 though. Sony is a disaster by letting bad rumours spread but this is stil before the first reveal. XB1 was a horror show resulting from its big reveal with games and MS continued to dig the hole with interviews like the famous "we have a console for those without internet, its called xbox 360" line from Don Mattrick.
There have been like 6 big threads on Era about BC. Just feels like Sony isn't paying attention to gamers right now. Just sticking to what they plan to say, and not making corrections or clarifications.
Sony have a lot of time to recover here, first they need to release some PR which fixes things now. Then if they have a big conference with some mind blowing games that really show off PS5's advantages well they'll win everyone back.