System System: Connecting...
System System: Your reference number for this chat session is 401091
System System: Ethan L. has joined this session!
null System: Connected with Ethan L.
System System: Welcome Chris frieze! My name is Ethan L.
System System: How may I assist you today?
Customer Chris frieze: I just got my second PSU from you, and it's dead.
Customer Chris frieze: The RMA process took to long last time.
Customer Chris frieze: I want a new unit, i need to make sure the MB is working this time
Customer Chris frieze: A new unit of a different brand.
Agent Ethan L.: Thank you for providing me with that information. I truly apologize for any inconvenience you have endured. I assure you I will do my best to resolve this issue. Would you please provide me with the order# and the RMA#?
Customer Chris frieze: #218409197
Customer Chris frieze: Thats the order number, i haven't started a new RMA yet.
Agent Ethan L.: Thank you for the information. May I place you on hold while I look into this for you?
Customer Chris frieze: yes
Agent Ethan L.: Thank you for holding. Upon double checking, I show that the PSU has passed the return period by 14 days. I advise you to contact the manufacturer by calling to 1-909-718-0789 for help. Thank you for your understanding.
Customer Chris frieze: I just got it.
Customer Chris frieze: in the mail.
Customer Chris frieze: How can it be past the 14 day return period?
Agent Ethan L.: We calculate the return period from the original invoice day.
Customer Chris frieze: Well that doesn't work for me.
Customer Chris frieze: let me speak to your supervisor
Agent Ethan L.: I apologize that even the supervisor can not help you with this issue since you have passed the dead date. Please stop looking for exception. Policy is policy.
Customer Chris frieze: Well it will be my policy to stop else where from now now.
Customer Chris frieze: on
Customer Chris frieze: put your supervisor on
Customer Chris frieze: shop*
Agent Ethan L.: That's fine. Please hold on.
System System: Mason X. has joined this session!
Agent Mason X.: Hello Chris.
Customer Chris frieze: hello
Agent Mason X.: I am Ethan's supervisor.
Customer Chris frieze: Okay mason.
Customer Chris frieze: I'm trying to get my PSU replace and swapped for a different manufacturer.
Customer Chris frieze: Ethan tells me that theres a 14 day return period.
Customer Chris frieze: This is my second psu, it came dead.
Customer Chris frieze: If you want me to keep shopping with new egg i'd like it replaced.
Agent Mason X.: I feel sorry to hear that. I do apologize for this inconvenience. Could you please provide me with a brief description of details that make you determine this item is defective again?
Customer Chris frieze: It does nothing with powered.
Customer Chris frieze: It's dead, out of the box.
Agent Mason X.: Thank you. May I please know whether you have kept the retail box and all accessories? Also, please verify your current shipping address. Please be advised that any physical damage or missing accessories/retail box will void Newegg return policy.
Customer Chris frieze: Yes, i have everything. I just took it out of the box 30 mins ago to plug it in.
Customer Chris frieze:
Agent Mason X.: Thank you. I have created a refund RMA for you. Please remember to return the retail box and all accessories originally included with the item(s). A confirmation email has been sent to you with the return instructions and a pre-paid shipping label so you may return the product(s). You will receive this email within the next 24 hours. Please print the label and tape it onto the outside of your returning package. The pre-paid shipping label does expire in 7 days so please make sure you send this package as soon as possible. Once your return is received, it will take 2-5 (7-10 notebooks) business days to process.
Customer Chris frieze: Okay, thank you.
Agent Mason X.: You're welcome.
Agent Mason X.: Is there anything else I can assist you with today?
Customer Chris frieze: No that is all.